Questions? Look here.

General
How does Sparkly Maids work?

We clean. You relax.

Sparkly Maids is a cleaning company that has provided an easy way to book, schedule, and manage all your cleaning appointments online. Our cleaners are insured and bonded, and trained to deliver on Sparkly Maids’ 50-Point Checklist.

Ready to relax? You can book here. Once you have booked our services, we will send one of our cleaning professionals to make your space sparkle

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Do the cleaning professionals go through background checks?

Absolutely, we make sure to only hire cleaners with the utmost professionalism, clean abstract and that are dependable. We understand it takes a lot to trust someone with your house so we do absolutely everything we can to put your mind at ease. We run local, state, and notional background check on every staff member during the interview and vetting process.

Does someone need to be present?

Whether you’re at home during your cleaning appointment is up to you! When you make a booking, you’ll be prompted to give us entry instructions. If you have a doorman or would like to leave a key somewhere or with someone, just please let us know prior on how you would prefer for us to access your home. You can leave detailed instructions on your account online. Also, feel free to stick around during the clean. Whatever you’re most comfortable with. After all, we are here to serve you. 

In any case, please don’t forget about your appointments. We’ll remind you with an email or text message, but if the cleaner can’t get in the door by following your entry instructions, or if you aren’t home when you said you would be, you’ll be charged a lock-out fees.

Are you insured and bonded?

Yes, Sparkly Maids is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 72 hours of when the appointment is completed either by email support@spaklymaids.com or by phone (972) 914-8839.

Are Sparkly Maids pet safe?

The founders of Sparkly Maids all have pets! We love animals, but they will not always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. You can leave detailed pet instructions during the online scheduling process as well.

Cleaning
Do I need to provide cleaning supplies?

We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment, with a few exceptions.

We do not provide:

  • Vacuum;
  • Conventional mop and bucket;
  • Step stool;
  • Toilet brush; or
  • Specialty products, including, but not limited to:
    • Heavy-duty bathroom cleaner;
    • Wood cleaner;
    • Bleach; or
    • Stainless steel cleaner.

We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.

What if I dont have a mop, bucket, or vacuum?

Our cleaners bring a travel wet/dry mop that will be used on non-carpeted areas. If you do not have a vacuum, the cleaner will not be able to properly clean any carpeted areas.

What if I just had renovation work done?
We provide a customized post-construction clean for these types of situations. Please contact us at (972) 555-555 or email customerservice@sparklymaids.com to coordinate this and receive pricing information.
Can I give specific instructions to the cleaners and ask for speacial requests?
Yes, special instructions can be left for the cleaning professional when you schedule your appointment online. After the clean is complete, you can rate your MyClean experience and provide feedback submitting to customerservice@sparklymaids.com
Sparkly  Guarantee
What is the Sparkly Guarantee?

If you’re not content with your cleaning, we will come out and re-clean (within a 72 hour  window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

How to request a reclean?

Customers can request a reclean either by emailing support@sparklymaids.com or by phone (972) 914-8839 as long as the appointment was completed within the past 48 hours. The reclean appointment must be scheduled and completed within 72 hours of contact.

Please let us know where we fell short. Our customer service team will respond promptly.

How many recleans can be booked using the Sparkly Guarantee?
There is no specific limit on how many recleans a customer can receive. We want to ensure fair use of the benefit and guarantee a great experience every time. With that said, we reserve the right to require additional time and budget for future cleans and/or void the guarantee for future cleans (if requested excessively)
What is and is not eligible for a Sparkly Guarantee?

Appointments completed within the past 48 hours are eligible for the Sparkly Guarantee.

Not Eligible:

  • Appointments completed more than 48 hours ago
  • Items not included on 50 Point Checklist
  • Free cleans
  • Recleans
  • Homes not in standard condition (e.g. biohazards, hoarding, etc.)
  • Extra services not booked for original appointment
  • Post-construction/post-renovation cleans
  • Move-out cleans
Billing & Payment
How do I pay for my cleaning?

We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo.

We do not accept cash payments or checks. Tips may be given in cash form (optional).

What is your Cancellation Policy?

We assess a $50 cancellation fee to appointments not cancelled by 5PM (CDT) the day before the appointment, unless that clean is a specialty clean. For specialty cleans (including but not limited to post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not cancelled by 5PM (CDT) the day before the appointment.

When does my card get charged?
Your credit card will be charged on the day after appointment takes place. You will receive an automated email with the transaction summary to notify you when and how much your card is charged
How do I update my billing information?
To switch your billing information, simply log into our online portal using your username and password and edit your billing information in the “Settings” section of the website.
Is my billing information kept safe and secure?
Our website has an SSL certificate which is required to process electronic payments. Credit card transactions are processed by Stripe and is layered on their own 256-bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.